Privacy Policy
Effective Date: April 13, 2026
Palo ("we", "our", "us"), operated by FI LLC, is a breakup and no-contact companion app.
We take your privacy seriously.
This policy explains what data we collect, how we use it, and your rights.
Disclaimer
Palo is a supportive companion tool and is not a substitute for professional therapy, counseling, or medical advice. If you are in crisis or experiencing a mental health emergency, please contact a licensed professional or call 988 (Suicide & Crisis Lifeline). By using Palo, you acknowledge that the app provides AI-generated support for informational and emotional wellness purposes only.
What We Collect
Account info: Email address and display name when you sign up.
Chat messages: Messages you send to your AI companion, stored to provide personalized support.
Journal entries & mood check-ins: Entries you create to track your healing journey.
Truth Garden entries: Reasons and affirmations you choose to save.
Images: Photos you share in chat, stored securely.
Usage analytics: Anonymous app usage data to improve the experience.
How We Use Your Data
To provide personalized AI companion support through chat.
To maintain your journal, mood history, and Truth Garden.
To improve the app experience through anonymous analytics.
AI Processing
Your chat messages are processed by a third-party AI service to generate responses.
Messages are sent securely and are not used to train AI models.
A summary of your story is maintained to personalize your companion's responses.
Analytics
We use anonymous product analytics to understand how the app is used so we can improve it.
We do not sell your data or use it for advertising.
No cross-app tracking is performed.
Data Storage & Security
Your data is stored securely using industry-standard cloud infrastructure.
All data is transmitted over encrypted connections (HTTPS/TLS).
We use row-level security to ensure only you can access your data.
Data Sharing
We do not sell, rent, or share your personal data with third parties.
Data is only shared with trusted service providers necessary to operate the app (AI processing, secure data storage, and anonymous analytics).
These providers are contractually bound to protect your data.
Your Rights
Delete your data: You can delete all your data at any time from Settings > Delete All My Data.
This permanently removes your account, messages, journal entries, and all associated data.
Access your data: Contact us to request a copy of your data.
Children's Privacy
Palo is not intended for users under 13 years of age.
We do not knowingly collect data from children under 13.
Changes to This Policy
We may update this policy from time to time.
We will notify you of significant changes through the app.
Contact Us
If you have questions about this privacy policy, contact us at contact@trypaloai.com
FI LLC
1570 Atkinson Rd Ste 105, Lawrenceville GA, 30043
www.trypaloai.com